DuckyStudy Support

We are here to help. Typical response time: within 48 hours (Monday to Friday).

Frequently Asked Questions

How do I recover my account?

DuckyStudy uses anonymous accounts by default, tied to your device. If you signed in with Google, reinstall the App and sign in with the same Google account to restore your data. If you have not signed in and lost access, contact us with your former nickname, duck skin, and approximate last-used date so we can help investigate.

How do I delete my account and data?

Open the App and go to Settings → Account → Delete Account. Your profile, streak, and cloud-synced data will be deleted within 30 days. You can also email 4wl.apps+duckyheals@gmail.com from the address associated with your account and we will process the deletion manually.

I lost my streak — can it be restored?

Streaks are calculated automatically from your study sessions. If you believe a session was not recorded correctly (for example, due to a crash), contact support with the date and approximate time and we will review the underlying session data.

How do I report a bug?

Please email 4wl.apps+duckyheals@gmail.com with the following details:

• Device model and OS version (e.g. iPhone 15, iOS 18.2)
• App version (Settings → About)
• Steps to reproduce the issue
• Expected vs. actual behavior
• Screenshots or a short screen recording, if possible

How do I request a new feature?

We love feature ideas. Send them to 4wl.apps+duckyheals@gmail.com with the subject "Feature request". We review every message and prioritize based on impact.

I was charged but did not receive my purchase.

In-app purchases are processed by Apple (iOS) or Google (Android). First, try Settings → Restore Purchases in the App. If the purchase still does not appear, contact us with your transaction receipt (the email you received from Apple or Google). For refunds, please use the store's own refund flow — Apple refund requests or Google Play refund requests.

I am having trouble in a study room / study group.

Study rooms rely on a real-time connection. Check that you have a stable network, close and reopen the App, and rejoin the room. If you experienced harassment or inappropriate behavior, use the in-app Report button — our moderation team reviews reports promptly. Note that group chat is restricted to preset messages for safety, especially for younger users.

I am not receiving push notifications.

Check that notifications are enabled for DuckyStudy in your device settings (iOS: Settings → DuckyStudy → Notifications; Android: App Info → Notifications). In the App, confirm Settings → Notifications is on. Reinstalling refreshes your notification token.

Which languages does DuckyStudy support?

The App currently supports English, Korean, Filipino/English, Bahasa Indonesia, Traditional Chinese (Taiwan), Vietnamese, and Hindi/English study content, with more locales rolling out.

Is my study data private?

Yes. See our Privacy Policy for full details on what we collect, how it is used, and the rights available to you.

Additional Contact

Business inquiries and partnerships: 4wl.apps+duckyheals@gmail.com